Practice guidance for social connection
Institute forSocial ConnectionFrameworks & toolkits

Reference

The consumer tool landscape

Clients ask which app to download, and commissioners ask why a referral list is all church halls when there are products that do this now. This is the category, sorted by what each tool actually does rather than by what its makers call it.

A

Seated with strangers

Produces contact with new people, and asks nothing of the client socially before they arrive. The only group that addresses the organising barrier directly.

ProductRepeat contactClient costCoverageEvidence
222One-offPaidLA, under-28sNone published
BuffetOnly if arrangedFree tierLos AngelesNone published
PieOnly if arrangedFree tier5 citiesNone published
TimeleftOne-offPaid, plus the bill on the nightMany citiesNone published
B

Recurring interest groups

Produces repeated contact with the same people, which is the mechanism the evidence supports. Asks the most of a client on the first night.

ProductRepeat contactClient costCoverageEvidence
MeetupBuilt inFreeWorldwideNone published
C

One-to-one matching

Produces a match, not a meeting. The gap between the two is where most of these referrals fail.

ProductRepeat contactClient costCoverageEvidence
BuffetOnly if arrangedFree tierLos AngelesNone published
Bumble BFFOne-offFree tierWorldwideNone published
HingeOne-offFree tierWorldwideNone published
PeanutOnly if arrangedFree tierWorldwideNone published
D

Finding and hosting events

Introduces nobody to anybody. These are logistics tools. Referring an isolated client here as a connection intervention is a category error.

ProductRepeat contactClient costCoverageEvidence
EventbriteOne-offFreeWorldwideNone published
LumaOnly if arrangedFreeWorldwideNone published
PartifulOne-offFreeWorldwideNone published

Before you put any of it on a list

  1. Check coverage and eligibility first. City limits are the binding constraint on the whole category, and 222 is capped at 27. A client who gets keen and then finds the app does not serve their area has been handed another small failure.
  2. Check the cost, including the second one. Timeleft charges a booking fee and the restaurant bill lands on top. Recommending a paid product to someone whose isolation is partly financial is not a neutral act.
  3. Say which group it is. Label every digital option in your directory A to D. It stops the Partiful error at the point of use rather than relying on each worker to know.
  4. Record it as untested. When commissioners ask which parts of your pathway have an evidence base, your own notes need to separate the tested components from the plausible ones.
  5. Follow up at week four, not week one. Ask whether they went a second time. The second visit is the outcome worth recording.